Question 1

How do I get pre-qualified?

Accepted Answer

Click here to submit your information to check your eligibility for any pre-qualification offers.

Question 2

Where can I check my pre-qualification status?

Accepted Answer

Click here to see your pre-qualification offers. Don't have a CarGurus account? Enter the email you used when applying and we’ll email instructions on how to set one up. Make sure to check your inbox and spam folder. You can also reach out directly to the participating lender.

Question 3

When does my pre-qualification expire?

Accepted Answer

Your offer is valid for 30 days after your pre-qualification request is received. If your offer has expired, you can always re-submit your information to check your eligibility for a new offer. Note: the offer may be different upon resubmission.

Question 4

I have an offer. What am I pre-qualified for?

Accepted Answer

You’re pre-qualified for auto financing from one of our participating lenders. Your offer can be used to purchase vehicles sold by dealers who work with the participating lender(s) you’re pre-qualified with.

Question 5

How much am I pre-qualified for?

Accepted Answer

The total amount you may finance for a given vehicle can vary based on the lender. Reach out directly to participating lenders with any additional questions.

Question 6

Can I get pre-qualified with poor credit?

Accepted Answer

Everyone is welcome to see if they pre-qualify with our participating lenders!

Question 7

Do I need to include a down payment?

Accepted Answer

A down payment may be required in certain circumstances. In these cases, you’ll be prompted to include a down payment when it is necessary to purchase the vehicle.

Question 8

I never received notification of my pre-qualification approval.

Accepted Answer

Make sure to check your inbox and spam folder. You can also view and open pre-qualification offers here.

Question 9

I need to revise the information I’ve already submitted.

Accepted Answer

Reach out directly to participating lenders for help.

Question 10

Which lenders do you work with?

Accepted Answer

Capital One, Chase, Westlake Financial and Global Lending Services (GLS) are our participating lenders. Have questions about lender restrictions or your specific offer? Reach out directly to lenders for help.

Question 11

Which lenders am I pre-qualified with?

Accepted Answer

Click here to view your financing dashboard to check your current offers. If you don’t see any active offers, you can see if you pre-qualify here.

Question 12

Which lender is my offer rate from?

Accepted Answer

You’ll see the name of the lender next to each rate with your offer. Click here to see your current offers.

Question 13

How is my monthly payment for my offer calculated?

Accepted Answer

Your monthly payment is calculated based off the amount you wish to finance, your Annual Percentage Rate, and the term of your loan. Try our calculator tool.

Question 14

Why don’t I see rates from each of my pre-qualified participating lenders?

Accepted Answer

Our lenders each work with different dealers. Depending on the dealer, the vehicle, and the status of your pre-qualification, the lender(s) who provide offer(s) may vary.

Question 15

Why are rates and loan terms different for some lenders vs. others?

Accepted Answer

Different lenders have different credit and lending policies. They can vary based on credit and vehicle criteria.

Question 16

What do I do with my pre-qualification offer?

Accepted Answer

Use your offer to view rates for cars eligible for financing on CarGurus. Make sure to print or reference your pre-qualification certificate on your phone or device. Take your pre-qualification offer with you when you visit the dealer. Terms are not final until your financing is completed at a participating dealer.

Question 17

What should I expect at the dealer?

Accepted Answer

Contact the dealer in advance to make sure the vehicle you selected is still available. Bringing your offer and knowing your terms in advance will help you make a more informed financing decision. Plus, if the dealer offers alternate financing options, you'll have something to compare them to and leverage for negotiation.

When using your offer to complete your vehicle purchase, the dealer will ask you to fill out an additional credit application and may ask for a driver’s license, insurance, proof of income or proof of residence.

Question 18

Where can I find my pre-qualification certificate?

Accepted Answer

Click here select "View Vehicle Offers" next to the offer you would like to view, then select "Rebuild Your Offer". Then, click "Print Certificate" or "Email Certificate."

Question 19

How do I know the dealer will have the car I selected?

Accepted Answer

Pre-qualifying does not guarantee that the exact car you selected will be available when you go to the dealer. Please call the dealer before visiting to check the availability of the exact model you have selected.

Question 20

Can I use my pre-qualification for multiple vehicles?

Accepted Answer

Your pre-qualification allows you to view and compare rates on multiple vehicles. Your pre-qualification can only be used for the purchase of one personal use vehicle.

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